Our Services
Comprehensive services to help you get the most out of your system.
Installation and training
Data analysis
Scientific and Experimental Consultancy
Technical support
Maintenance and warranties
At Etisense, we are committed to supporting researchers and professionals throughout every stage of their work. Our services are built around the non-invasive DECRO solution and are designed to help you get the most from your physiological data—from study design to execution and beyond. As scientific needs evolve, we continue to expand our support to help you achieve reliable, meaningful outcomes with confidence.
Whether you’re just getting started or looking to enhance your use of DECRO, we’re here to support you with tailored services:
Installation and Training
A tailored experience to start your study in the most efficient way.
Because your success with the DECRO solution is very important to us, all our quotations come with an on-site or remote installation and a training service. It seems to us fundamental that your teams be trained by our in-vivo experts in the handling of the jacket and the dressing techniques and be trained on the software.
Hearing customers, the learning curve is rapid, but questions often arise as the first uses are made; we are therefore available through our technical support included in this service in the first months following the implementation of the system to assist you.
If you work in a GLP environment, our training session adapts and we provide you with the support to start the solution in accordance with the guidelines.
You have acquired the solution: you can therefore have access to the Etisense Help Center, a platform where you will find resources like articles, videos and advices that should help you use the DECRO solution, and where you would be able to get on-demand material.
This help Center will also be the best way to report an issue or ask a question to the support team.
Data Analysis
Optimize and simplify the most important part of your study.
Data analysis is the backbone of any robust study, yet it can often be the most challenging and time-consuming phase. Dealing with massive datasets and complex methodologies like signal processing and data science can be daunting, especially when your primary goal is to derive actionable insights for critical decision-making.
At Etisense, we understand these challenges. That’s why we offer comprehensive data analysis services designed to optimize and simplify this crucial part of your research. Whether you need support with specific aspects or a full-suite analysis, our data scientists are here to help you unlock the full potential of your data.
We can support you by:
Optimizing Signal Processing: We’ll fine-tune signal processing parameters to ensure the most accurate and optimal parameter calculations from your collected data.
Comprehensive Data Analysis: Our experts can analyze and summarize datasets of any size, transforming raw information into clear, understandable insights.
Expert Interpretation and Reporting: Beyond just processing, we’ll help to interpret your data and results, summarize study findings, and generate professional reports and statistics, providing you with actionable intelligence.
Customized Solutions: We can tailor data processing and export to your specific needs, applications, and research objectives.
Let Etisense handle the complexities of data analysis so you can focus on what matters most: making informed decisions and advancing your study.
A quote will be provided based on a technical specification document that reflects your experimental design and research needs.
Scientific and Experimental Consultancy
Enhance your study with expert scientific and experimental consultancy.
Navigating the complexities of scientific research, from initial design to in-vivo execution, can be a significant undertaking. To ensure your study’s success and efficiency, Etisense offers specialized Scientific and Experimental Consultancy services.
Our goal is to provide you with the expert guidance and on-site support to optimize your experimental process, always considering the specificities of your Etisense system.
We can help you by:
Optimizing Experimental Design: Our experts will work with you to refine your experimental protocols, ensuring they are robust, efficient, and aligned with your research objectives. This includes everything from defining clear hypotheses to selecting appropriate methodologies ensuring appropriate acclimation, with a keen eye on how your Etisense system can best integrate and perform within your setup.
Seamless Device Integration and Synchronization: Struggling to combine different devices or synchronize their operation for your experiments? Our Engineers, may provide the technical support needed to ensure all your equipment works together flawlessly, streamlining your data collection and improving accuracy. This includes specialized guidance on integrating and synchronizing your Etisense system with other devices.
On-Site In-Vivo Experiment Assistance: For those critical in-vivo phases, our experienced professionals can provide on-site assistance directly in your lab. This hands-on support helps ensure smooth execution, troubleshoot issues in real-time, and maintain the highest standards of experimental integrity, leveraging their deep understanding of your Etisense system’s capabilities and optimal operation.
Technical Support
Troubleshooting made simple.
The technical support service is available for any inquiries or troubleshooting related to your solution, including the jackets, hardware, and software. Do not hesitate to contact our team during office hours from 9 AM to 6 PM (CET) via our Help Center.
Customers also have the option to subscribe to an Extended Support and Software Updates contract (ESSU) to ensure business continuity. This contract guarantees priority access to technical support, shorter response times, discounts on spare parts, and software updates and upgrades.
The contract is tailored to the customer’s needs upon subscription.
Maintenance and Warranties
Reliable coverage for lasting confidence.
Equipment’s and accessories warranties: We stand behind the quality of our products. All Etisense equipment and accessories, including emitters, batteries, acquisition and analysis hardware, and accessories like jackets and electrodes, are covered by a comprehensive warranty. Should any of your equipment become defective during its warranty period, simply contact out technical support with the equipment’s ID number. We’ll ensure a swift resolution.
Software warranties: whether on the functionalities or on the versions. We regularly release software updates including bug fixes, features improvement and new functionalities. This maintenance service is free of charge following the 12 months of the delivery date and available as part of the optional annual Extended Support and Software Updates contract (ESSU) after the first year.
To know more, consult our General Terms and Condition of Sale.