Etisense provides a wide range of services to assist customers with the installation, utilization, analysis, and maintenance of their purchased products. Our team is committed to delivering exceptional services in the shortest possible time frame.
Training and Installation
A tailored experience to start your study in the most efficient way
Because your success with the DECRO solution is very important to us, all our quotations come with an on-site installation and a training service. It seems to us fundamental that your teams be trained by our in-vivo experts in the handling of the jacket and the dressing techniques and be trained on the software.
Hearing customers, the learning curve is rapid, but questions often arise as the first uses are made; we are therefore available through our technical support included in this service in the first months following the implementation of the system to assist you.
If you work in a GLP environment, our training session adapts and we provide you with the support to start the solution in accordance with the guidelines.
You have acquired the solution: you can therefore have access to the Etisense Help Center, a platform where you will find resources like articles, videos and advices that should help you use the DECRO solution, and where you would be able to get on-demand material.
This help Center will also be the best way to report an issue or ask a question to the support team.
Maintenance and Warranties
Etisense maintenance and warranties service includes:
- Equipments and accessories warranties: whether on the emitter, on the acquisition and analysis servers or on the accessories (jackets, electrodes…). In case your equipment is defective during its warranty, do not hesitate to contact us with the ID number of the equipment concerned.
- Software warranties: whether on the functionalities or on the versions. We regularly release software updates including fixes and new functionalities. This maintenance service is free of charge following the 12 months of the delivery date and is included in the Annual Maintenance and Support contract after the first year.
To know more, consult our General Terms and Condition of Sales
Technical support
The technical support service is available for any inquiries or troubleshooting related to your solution, including the jackets, hardware, and software. Do not hesitate to contact our team during office hours from 9 AM to 6 PM (CET) via our Help Center.
Customers also have the option to subscribe to an Extended Support and Software Updates contract (ESSU) to ensure business continuity. This contract guarantees priority access to technical support, shorter response times, discounts on spare parts, and software updates and upgrades.
The contract is tailored to the customer’s needs upon subscription.
Data Analysis
Optimize and simplify the most important part of your study
Achieving a consistent and robust data analysis is one of the biggest part of a study. The number of data collected is often very important and analyze them can be a long and fastidious work.
Because not everyone is an expert in signal processing and because for many of you, the most important thing is to have actionable results for informed decision-making, Etisense supports you with those challenging large sets of data by offering you signal analysis services, on data you collect on your site. Our data scientists can help you by:
- Fine-tuning signal processing parameters for optimal parameter calculation
- Analyzing and summarizing datasets with no limit of size
- Interpret data and results
- Study summaries and custom reporting
- Customize data processing or export to your specific needs, application…
According to your experimental designs and needs, a quote will be proposed.
